Refund & Return Policy for Dueamori, LLC
At Dueamori, LLC, we aim to provide exceptional products and a seamless shopping experience. We understand that there may be instances where you need to return or refund a purchase. Please read our policy carefully to understand your options and our procedures.
a. Eligibility: We accept returns within 30 days from the date of delivery for items that are unused, undamaged, and in their original packaging.
b. Process: To initiate a return, log into your account and complete the return form or email us at firstname.lastname@example.org.
c. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
d. Refund Processing: Once we receive the returned item, we will inspect it and notify you regarding the status of your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to reflect in your account.
a. Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately with clear photos of the item and packaging. We will assess the issue and provide instructions for a replacement or refund.
b. Refund Timeframe: Refunds for defective or damaged items will be processed promptly upon confirmation of the issue.
3. Non-Refundable Items
a. Certain Products: Please note that certain items, such as personalized or customized goods, gift cards, or downloadable software, may not be eligible for return or refund. This information will be clearly stated on the product page.
4. Exchange Policy
a. Exchanges: We do not offer direct exchanges. If you require a different item, color, or size, please initiate a return as per the guidelines above and place a new order for the desired item separately.
5. Cancellation Policy
a. Order Modifications/Cancellations: We aim to process orders promptly. If you need to modify or cancel an order, please contact us immediately. Once an order has been shipped, it cannot be modified or canceled.
6. Contact Information
a. For any inquiries regarding our refund and return policy or to initiate a return, please reach out to our customer service team at email@example.com.
Please note that this policy is subject to change without prior notice. We advise reviewing this page periodically for any updates or revisions.
Thank you for choosing Dueamori, LLC. We appreciate your trust in our products and services.